PLEASE
HOLD.
SINCERELY,
AMERICAN HEALTHCARE
You have been waiting long enough.
American healthcare trains people to wait.
Wait for approvals.
Wait for callbacks.
Wait for bills.
Wait for answers that never come.
Please Hold is a campaign created by Matthew Zachary, a 30 year brain cancer survivor and author of We the Patients: Understanding, Navigating, and Surviving America's Healthcare Nightmare, to call out the culture of institutional delay that defines American healthcare.
For three decades, Matthew has lived inside the system as a patient, advocate, and media voice documenting how delay shapes outcomes. LEARN MORE.
ABOUT THE CAMPAIGN
Out of Patients?
“Explanation of Benefits” is a recurring dispatch from Matthew Zachary covering the latest American healthcare shenanigans. Essays, podcast episodes, media appearances, book updates, and live events delivered with a sardonic Gen X perspective from a patient who refuses to shut up about it.
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